Public Storage - Irvine - 16700 Red Hill Ave

Customer Reviews

• 5 of 5 stars

  Julie Quintanilla

  Clean, climate controlled unit

  Storage unit was as expected. Clean, a good size and easy to get to. Checkin was all done online.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Roy

  Very Good

  Clean, secure, inexpensive, and easy.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Abtin R.K.

  To new beginnings!

  This is my first time getting a storage and the experience has been a blessing. For the first time I have a place I can call home! Well at least for my things during this chaotic time. I could barely afford it and the staff has been absolutely incredible. Sorry if I made a mistake on names but Bryanna who set me up didn't let me back out on the fees when I decide to get this storage with my last dime. Thank you Tammy who guided me through the maze when I was in a bad shape Showed me so much support. As well as a gentleman I did not get a chance to meet but allowed me to feel comfortable as I took a load off on the curb close by and was worried about being caught squatting too long hehe. I love you all very much and thank you for being there and allowing me to rent a space here. To new beginnings :) Thank you. Abtin

• 5 of 5 stars

  Kara Larsen

  Very friendly employees and there's...

  Very friendly employees and there's always enough carts when i need them

• 5 of 5 stars

  Roy Bates

  Very happy with how I was treated

  Very happy with how I was treated . Very helpful people working there

• 5 of 5 stars

  Antonio

  Work smoothly

  Everything went very well. Staff was very helpful and attentive to all my needs. Great job.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Khiry

  Good enough

  Customer service could be more pleasant.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Luis

  Place is neat, and spacious

  Place is very clean and spacious for a great price! Will definitely recommend

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Ivan

  Few surprise fees, overall pretty nice and worth the money

  Extra $20 lock, insurance fee, and administrative fee. So a little expensive, but worth it if you care about what you're storing.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Sus

  Would highly recommend

  Great customer service! Clean and very safe!! Overall 5 stars!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Susan

  Excellent storage facility!

  I highly recommend this storage facility. Personnel were extremely helpful! Facility was clean and very safe! Am very satisfied!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jenna

  Large Facility

  Easy process. Simple storage. Great!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  DCQ

  Everything was so neat and clean.

  Everything was so neat and clean. Very good experience reserving online and checking In.

• 5 of 5 stars

  Julie

  Amazing

  The staff was very friendly and helpful, especially since I had to change my reservation due to school closure! I will definitely be a returning for the next 3 years!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Phil

  Customer service was great

  We are pleased to have used this storage

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Karen

  Great service

  Great service at this place. Yes indeed

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Taryn

  Great Service

  The staff was so helpful and very professional. I feel safe having my items there. And am able to ask questions and not feel like I am annoying the office. Already told my friends and family how nice the place is and the staff :)

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Omid

  Very nice and clean facility. Professional staff

  Very nice and clean place. Professional staff.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Ariana

  The staff was super friendly

  Great knowledgeable and helpful staff

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Sepideh Fetanat

  Great experience

  Great experience. Very professional and knowledgeable.

• 5 of 5 stars

  Darrell Nuner

  Easy to get and the staff was helpful...

  Easy to get and the staff was helpful and courteous.

• 5 of 5 stars

  Trent

  So far it's been a great experience....

  So far it's been a great experience and very easy to work with everyone. The facility was clean and all of the technology and safety seem to be working well

• 3 of 5 stars

  Michelle Shepard

  They are just ok

  You seem ok. I wish companies could be upfront about all cost involved. We have to buy a special lock, admin fees, insurance, it is very frustrating. I look to rent a unit that is advertised at $1 and I end up spending over 50 for the 1st month if I go a second month it will be over 70. It is very frustrating and I just don't understand why you can't be upfront about all the cost ?

• 5 of 5 stars

  Jose Vidrio

  Great experience

  Clean facility, hoped hours were of operation were longer,but good overall

• 5 of 5 stars

  Thomas Cameron

  Staff were wonderful and the place is...

  Staff were wonderful and the place is very secure and clean

• 5 of 5 stars

  Deina Casanova

  Great Public Storage

  Best all around in every except of helpful staff and an awesome and amazing customer service!!!

• 5 of 5 stars

  Brent Burke

  Fast and easy

  Fast and easy

• 5 of 5 stars

  M Maxine De La Luna

  I had THE BEST experience with Public...

  I had THE BEST experience with Public Storage. Eric was professional from start to finish!

• 5 of 5 stars

  Melvin Martinez

  Quick

  Quick. Painless.

• 4 of 5 stars

  Nadine Katibloo

  the young people who represent public...

  the young people who represent public storage when there no managers around lack custom service experience.

• 5 of 5 stars

  Rashi

  Quick

  Knowledgeable and friendly

• 5 of 5 stars

  Ellen Morris

  Great price

  Great price, friendly and helpful servie

• 4 of 5 stars

  PJ

  I felt like I had to purchase...

  I felt like I had to purchase insurance. I thought that I had coverage. Wished I would have known so I could check before I went in. It would have saved a trip to stop the coverage. And get some garbage cans. I don't expect big ones. Just small ones.

• 5 of 5 stars

  Allen

  Staff was laidback and super helpful

  Staff was laidback and super helpful

• 4 of 5 stars

  Kristen C.

  Repeat customers don't need the whole script

  It's a nice clean facility, and the procedure is very smooth to rent a space. My only reason for not giving 5 stars is this: I am an experienced renter from Public Storage, who already has a unit at the property in question, and had reserved my unit online; I should not have to listen to the entire sales script when renting a new unit. I'm all for hearing the legal requirements as necessary to sign the contract, but I don't need to hear all about the various amenities and complete an extensive survey about my unit's proposed contents "to ensure you get the right size space."

• 5 of 5 stars

  Shawn

  Very Good service

  Very Good service , clean and safe facility.

• 5 of 5 stars

  Mario Ruiz

  clean and friendly staff

  clean and friendly staff

• 5 of 5 stars

  Dennis

  Great experience with both Manny and...

  Great experience with both Manny and James. Manny handled the final paperwork including viewing the locker very professionally and presented all the options in a no-pressure way. Glad to be renting there.

• 5 of 5 stars

  Diane Swintal

  Value, security, ease

  Good price, good location, easy in and out, very secure.

• 5 of 5 stars

  Emily R

  5 stars for sure!

  The facility is clean, secure and everyone in the office that we have met and worked with is so friendly. It was such an easy process getting a unit and moving in. A bonus is the carts they allow you to use when moving. Makes everything such a smooth, pain-free process.

• 5 of 5 stars

  Julia Wilson

  Leslie, Esmeralda, and Tiffany helped me out. They were all very nice and friendly and super helpful. Overall, a great experience!

• 4 of 5 stars

  Albert Sandoval

  Tony and Francis were awesome in assisting me and going beyond their job. They are very professional. This facility is new and so is the cleanest I've seen. Also, because it's new, not all units are used and that kept prices lower than others in the area. I didn't give a full 5 stars because of the limited hours. Otherwise all is great. Again, Thanks Tony and Francis!

• 3 of 5 stars

  Alan Ko

  Closing at 8pm is a little too early ...

  Closing at 8pm is a little too early for ppl working until 5-6.

• 5 of 5 stars

  Selina Gonzales

  I've used Public Storage in the past

  I've used Public Storage in the past. I went to two other locations before renting from this one. The older locations were worn down and had wood interiors. I went with this location for the cleanliness, metal and concrete interiors, and a first level easy accessibility. The service was friendly and efficient.

• 5 of 5 stars

  J B

  Don't let the five stars fool you, I would've gave six stars if I could. This was my first storage unit and it was second to none, literally. Excellent customer service, especially Tony. He's very knowledgeable, attentive, and hilariously grrrrrreat guy.

• 5 of 5 stars

  Jose Suarez

  Storage Rental Process (Irvine, Red Hill)

  Staff was very courteous, and process was pretty smooth. Facilities are top-notch, and pricing (at the time) was much better than anything around.

• 5 of 5 stars

  Sally Kassoff

  No Problems and Courteous Employees

  I had a very good experience with this Public Storage. No problems even when I decided to chose a different size storage. They honored my internet price and Lynda was very helpful. It's a beautiful space and easy location. Clean and well lit.

• 5 of 5 stars

  Clay Miller

  I cannot rave enough about the excellent service of both Francis and Krystal! When I came in to do my rental, I had no idea where to begin. Francis and Krystal greeted me immediately upon my entrance to the door and made me feel at home. Francis was very knowledgeable about this company and was able to explain to me step by step exactly what we would be doing and how all the amazing benefits of this property would make my time in storage as painless and worry-free as possible! Francis took me to see the unit and I was very impressed at the cleanliness of this facility! I could practically see my reflection on their clean floors, and there was not a speck of dust or dirt to be seen. The facility is kept cool 24 hours a day, which is perfect for my more sensitive items, and also to keep me cool during the move. This facility also boasts a large inventory of carts which are free for any customer to use during office hours. When we had picked my unit, it was almost $40 less than anywhere else I had looked at! Francis kept a friendly conversation going through the whole process and made me feel like a close friend. When we returned to the office, Francis helped me select the right amount of boxes for my stay, and the discounts definitely agreed with my tight budget! The lease process was painless, and Francis once again proved his value to Public Storage by being able to explain every step of the way what I was signing. When it came time to leave, Francis and Krystal both wished me luck on my move and invited me back if I ever had any questions. I am beyond blown away by this service, and will be a customer for years to come. Thank you, Francis and Krystal!

• 5 of 5 stars

  Elsa Montefalcon

  An excellent experience

  The whole experience was so easy and stress free. We were also able to get a discount on our storage unit!

• 3 of 5 stars

  Mike mover

  Good service, great staff but monthly charges a moving target

  Price dropped $40/month next day and staff would not switch without physical move to an identical unit

• 5 of 5 stars

  David

  Public Storage was great

  The staff was very helpful and made the process very easy.

• 5 of 5 stars

  Emily

  Great customer services!

  Thanks to Jennifer :)

• 5 of 5 stars

  Constance Petersen

  Very Friendly Associates, Service Excellence

  Everyone was very friendly and helpful. They All went the extra mile to make sure we had everything we needed

• 3 of 5 stars

  Richard Rodarte

  Phone operator lacked info

  I wasn't told over the phone that I HAD to get insurance? Until just before paying

• 5 of 5 stars

  Yesenia Rivera

  excellent friendly bilingual staff

  I would recommend this public storage for many reasons; 1) very clean 2) bilingual staff 3) very caring, courteous and friendly staff 4) big parking structure 5) good specials

• 3 of 5 stars

  A consumer.

  Great service

  Everyone has been outstanding so far. What brings you down, like any storage facility, is the rapid change of rates. I rented a unit, less than 1 week later I came in for another one and the unit price had gone up over $100. In a week. This alone dropped your rating. By a lot. Why did I stay? Great customer service for one, and the best rates in town regardless of the ridiculous price increase.