Public Storage - Laguna Hills - 22992 El Pacifico Dr

Customer Reviews

• 5 of 5 stars

  John Harms

  Answering Questions

  My first visit after renting our storage space. I had some questions and really appreciate that Kyle had the answers and did a great job explaining options. I am impressed with the efficiency of the operation

• 5 of 5 stars

  Henry Barry

  Friendly professional service and very...

  Friendly professional service and very safe too given the need for social distancing

• 4 of 5 stars

  robert

  decent place at reasonable price

  decent price,decent facility,good customer service

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 3/5

  Recommended: yes

• 4 of 5 stars

  Sawdust Festival

  Friendly and knowledgeable.

  Friendly and knowledgeable.

• 5 of 5 stars

  Robert Craig

  It was awesome!!

  It was awesome!!

• 5 of 5 stars

  James Russell

  fast efficient service very helpful...

  fast efficient service very helpful manager in choosing size and price of storage

• 5 of 5 stars

  Madison Scott

  Miguel was very helpful during my visit...

  Miguel was very helpful during my visit and answered all of my questions.

• 5 of 5 stars

  David Deraita

  Kat was great

  Kat was great. She contacted me and answered all my questions, and getting my storage space was easy and very efficient.\ I like the ability to pay online and everyone at the location was very helpful and professional.

• 3 of 5 stars

  Richard Euson

  Public Storage has many locations so it...

  Public Storage has many locations so it is convenient to rent space through then. However their on-line quote and reservation system doesn't clearly indicate that the renter must purchase insurance to cover the contents, and that this is a monthly add-on charge to the basic rental fee. The cost of the insurance they offer seems high.

• 5 of 5 stars

  Esther Wright

  Storage Unit Arrangments made easy

  Purchasing a storage unit was a very positive experience. Kat the customer rep was very helpful and made the entire process an easy and efficient one for me.

• 3 of 5 stars

  Michael Dougher

  Open gate

  I've only had a locker there for a couple days, but when I came yesterday the front gate was wide open and anyone could come in and out

• 4 of 5 stars

  Erroll Smith

  This was/is a reasonably simple process...

  This was/is a reasonably simple process and easy to complete. However, the $1. First Month promotion is only on select units. After I booked my reservation for my desired unit the price actually went down for the same size at the same facility. Kind of unfair. Also, when I accepted the unit and completed the paperwork found that another unit of the same size and better suited to my needs was available, I could not switch to it even though I had not moved anything in yet. That was frustrating. Also, they require that you have insurance for your items in storage and did not inform me ahead of time.....so they of course offer insurance that they "contract" with.

• 5 of 5 stars

  Alix Martinez

  Miguel is great

  Miguel is great. He was super helpful and went over multiple options with me.

• 5 of 5 stars

  Martin Gerschwitz

  The personell was extremely friendly...

  The personell was extremely friendly and helpful, and I can honestly recommend "Public Storage" to everybody !!!

• 5 of 5 stars

  Lirio Gutierrez

  Happy Customer

  Walked in my service was quick and easy I was in and out

• 5 of 5 stars

  Kathryn

  Miguel was so helpful and very friendly!

  Miguel was so helpful and very friendly!

• 5 of 5 stars

  Kelly M

  Great service .. prompt and efficient. Ashley was kind and very helpful. When ever I need a storage . I will come here because of the quality of service . Thank you ! ??

• 5 of 5 stars

  John Howell

  Thank you Ashley for providing great customer service! You truly go above and beyond! Every time I come here Ashley has a smile on her face and is always pleasant and ready to help me out! The property is always well maintained and clean and the pricing is very reasonable! Anyone looking for storage this is the place!

• 4 of 5 stars

  Meara Buehne

  Move-in and Move-in were very easy and straight forward using their online system. Their online payment system is also easy. The area is safe and there is a decent amount of space for trucks (but not a huge amount of space). The walls and doors of the storage units are not completely sealed between units and to parts of the outside so be aware that bugs can get in so don't have anything that might attract them.

• 5 of 5 stars

  Jim Curwood

  Jude is an awesome guy and great help, unlike any other storage place, he makes you feel welcomed and speaks to you like a person should. Ive had my best experience here. Other places are like zombies without should who hate their job. Recommend coming here. - Antonio p.s. using my works account to give credit. i never do this

• 4 of 5 stars

  Dale Baggs

  Good value

  Went with them because we could get a drive up space for about half the cost of a second floor space in other storage areas

• 5 of 5 stars

  Nicholas Graham

  Very pleased

  Move in was simple, easy, and efficient. Turns out I needed a bigger unit and the property manager, Jared I believe his name was, accommodated me easily while still giving a great price. Moving day always sucks but at least the storage process went seamlessly and allowed me to be in, unloaded, and out in under an hour. Very very pleased.

• 5 of 5 stars

  Joel Strine

  public storage

  Staff helped me get twice as large unit for same price.....thanks !

• 4 of 5 stars

  Gayle Pattas

  Good for temporary storage.

  Reservation was easy and unit I wanted was available. I even scored with the first month free. Unit is a bit crudely constructed inside (loose boards and openings), but my things are in containers and on a racks. I hope critters stay out. Overall, I had good customer service.