Public Storage - Independence - 2700 M 291 Frontage Rd

Customer Reviews

• 5 of 5 stars

  Tiffany Powell

  I had a very good experience with the...

  I had a very good experience with the manager on duty while I was being checked in for my storage unit, she answered all of my questions and was very friendly.

• 4 of 5 stars

  Paul

  Stranded on property with no way out.

  The property was emaculant and the pricing was pretty decent. The issue I had with my very first visit to Public Storage and my very first visit to any storage facility, has me kinda wondering about the franchise, because on my first evening there I was unloading my contents into my unit and lost track of time and went past the time that I was expected to leave which was 9pm. I went to leave the facility and got locked in with no way out and tried calling numerous times.I was stuck there for over 3 hours until the police arrived after setting off the alarms a half dozen times. There should be a way for a customer to call or enter a code to open the gate in case of a emergency or just even needing to get home & after talking to a officer, I was told that this happens quite often. If it wasn't for me setting off the alarms and not knowing to call the polce to help me get out I would of been stuck there all night. N O T C O O L....

   

  Price - 5/5

   

  Service - 3/5

   

  Cleanliness - 5/5

  Recommended: no

• 5 of 5 stars

  Essence

  Would recommend to others. Great.

  Great. Would recommend. Lots of bumps and can be a long walk but overall very reasonable. Lady that helped us was nice on the phone and in person. Great pricing. Love it.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Collin Colby

  I have always had a very pleasant...

  I have always had a very pleasant experience with public storage. They're respectful and very understanding. I would recommend public storage to anyone and everyone.

• 5 of 5 stars

  David Ribby

  I like the that you need a code to get...

  I like the that you need a code to get in the gate and the staff was great

• 5 of 5 stars

  Michael Bosley

  In my opinion the public storage in...

  In my opinion the public storage in independence mo is best all around from great service- nice, friendly, expland all fees and policy very clean dry faculty all around great experience 10 stars from me great job keep doing great thank u

• 5 of 5 stars

  Christopher Wipperman

  Our sales person.was.extreamly helpful...

  Our sales person.was.extreamly helpful and knowledgeable. Very friendly!!

• 5 of 5 stars

  Shenowa Robinson

  Staff was very courteous and welcoming.

  Staff was very courteous and welcoming.

• 5 of 5 stars

  Rachel Dunning

  The manager was extremely nice

  The manager was extremely nice, and walked me through everything. Made sure I understood the contract. Took me to see the unit first, to make sure it would fit my needs.

• 5 of 5 stars

  Kayla Teeslink

  I haven't had any problems.

  I haven't had any problems.

• 5 of 5 stars

  Jon Muler

  Ervin was very helpful and knowlwge and also made checkout painless process

• 5 of 5 stars

  Erica Stalker

  Ervin was very helpful and knowledgeable I would recomend any one to this property.

• 3 of 5 stars

  Harry Sappington

  The place dirty and dingy. Needs paint on buildings. Place flooded twice while I rented there. Beware they force you to add renters insurance that can be far more than you expect. I had to change boxes after this storage because my boxes molded.

• 5 of 5 stars

  Taylor Gordon

  Ervin was very helpful and friendly. Our service was quick and easy! Great place!

• 5 of 5 stars

  Bryan Bartle

  Great service and helpful. Staff. Property manager was very knowledgeable and friendly

• 5 of 5 stars

  Theresa Caligiuri

  Awesome

  I had great customer service, clean unit and easy access.

• 5 of 5 stars

  Laurie Hylton

  Great Place to Rent From

  The staff was awesome. She was very Knowledgeable and accommodating of my needs. The space I originally reserved was not big enough and she worked with me to find the right sized one. She was very friendly. I highly recommend this place for your storage needs.