Public Storage - Bronx - 385 Gerard Ave

Customer Reviews

• 5 of 5 stars

  Ramata

  Easy move in

  When I came in everything was so easy. All I did was put in my code number and that’s it.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Al Ez

  Nice, clean and friendly. Highly recommend!

  Nice people in the reception helped me with my move in and the place is clean, safe and comfortable.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  TC

  Great customer service!

  Convenient! Fair pricing. Parking lot. Excellent customer service experience.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Reanne Wong

  Clean, easy to access with reasonable prices for NYC.

  Although there were some issues with leaking and price discrepancies between online and in-person booking, the team was so nice and patient so ultimately I have no complaints. Easy to move in with movers, even during a hurricane.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  TonyD

  Great Service and Teamwork

  Josh was very resourceful and took the time to listen to all my needs. His recommendations for reserving the unit, then locking it were spot on. Stephanie, the manager, was also readily accessible, and prompt to address a specific need that was not standard. I am grateful they found a solution so quickly. Teamwork!

• 5 of 5 stars

  Chimene Johnson

  My overall experience was very pleasant...

  My overall experience was very pleasant and I am happy to be storing with you guys

• 5 of 5 stars

  Shakira

  Storage unit was a nice size for the price

  Storage facility was clean and price was very affordable

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  laurie

  Great storage close to manhattan.

  very convenient and professional. I was pleased with the assistance i received when visiting.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Equashaw Dewitt

  Love it

  Love it .....................

• 5 of 5 stars

  Valued Customer

  Cleanliness

  Cleanliness, Security, and Staff, excellent!!!

• 5 of 5 stars

  Mary

  everyone was very helpful

  everyone was very helpful, the spaces are clean and efficient.

• 4 of 5 stars

  JAT

  Thank you for making my move in...

  Thank you for making my move in seamless!

• 4 of 5 stars

  Aida

  Wonderful Customer Service??

  The staff worker, Tabitha, who aided me was a great help!

• 5 of 5 stars

  Jenine Suarez

  Staff are very friendly

  Staff are very friendly, caring and helpful. Facility was clean. Unit was amazing, just what I was looking for and price was great

• 5 of 5 stars

  Darin Ferguson

  Public Storage (Bronx) 385 Gerard Ave

  This Publuc Storage facility has a courteous and professional staff especially Crystal S. who asked numerous questions to accommodate my storage needs and addressed any concerns I had about my belongings being secure. This facility is clean and secure and I would recommend this location to anyone looking for storage needs.

• 5 of 5 stars

  Angel Vazquez

  Everything is good.

  Everything is great but. A suggestion at the facility on the Southern boulevard on the Bronx 10454 you guys needs to try to build a ramp. Thanks

• 5 of 5 stars

  Vanessa Disla

  Excellent place to choose

  The employees are Very helpful, and communicative. Very clean and organized

• 5 of 5 stars

  Satisfied customer India

  Excellent

  Best customer service ever and very professional staff I would definitely recommend to family and friends keep up the great work

• 5 of 5 stars

  Genesis Martinez

  The process was super easy

  The process was super easy. Even reserving the unit, they make sure they call you.The staff there explains everything to you, step by step. You can always change the size of the unit you have even after you sign the lease. I was super lucky to rent a unit out during the labor day sale so i got my unit 50% off.. highly recommend.

• 5 of 5 stars

  Chris Powell

  Simply the best,

  Simply the best, Thank you again

• 5 of 5 stars

  Anisah Sabur

  I have had two experiences with Public...

  I have had two experiences with Public Storage and they both were awesome, friendly professional staff, safe & secure locations. I would recommend public storage to my friends and family.

• 5 of 5 stars

  Elin Ortiz

  Had a great experience at the 385...

  Had a great experience at the 385 gerard ave location. The girl was very professional and also very polite. I felt very comfortable that I was not being rushed into things and that's huge for me. I will be recommending this place all the time. Thanks

• 5 of 5 stars

  Norma

  Public Storage facilities are great...

  Public Storage facilities are great with very friendly staff, great locations and move-in deals for 1st time buyers.

• 5 of 5 stars

  Emmanuel Okolie

  Excellent service.But the Storage facility ought to be open at 7:00 AM

  Excellent service. The storage facility should open at 7;00 AM, instead of opening so late at 8:30am

• 4 of 5 stars

  Christopher White

  I think the employees are nice and i've...

  I think the employees are nice and i've Had some interaction with the manager and she was nice. I do think the building could be cleaner especially the elevators and I think the restrooms could be too and more accessible due to the fact they only keep one accessible to the public so the employees can have the other to themselves. I also think the hours could be longer

• 4 of 5 stars

  Brittany Chenault

  Great staff and location. Just wish they would stay open longer. My only time to ever make it to my unit is on the weekend because they close so early on the weekdays.

• 5 of 5 stars

  Catimbo Castro

  Janeth was very helpful and the services were very efficient and helpful. They went above and beyond to assist me. I was very satisfied with their customer service.

• 4 of 5 stars

  Gregory Thymius

  Your staff are all friendly and ...

  Your staff are all friendly and helpful, the facility safe, clean, and all that is advertised. I love the fact that at the time of my appointment, I was shown my potential unit BEFORE being asked to sign anything and before I had to commit to it. I was asked questions about what I would be putting in there, in order to be sure that the unit I was getting was the appropriate size. The one thing that would have been helpful to have been told (maybe it's in the contract that I didn't have time to read, as time was in short supply that day) that though the building closes at 7:30, the loading dock bays would be inaccessible earlier than that. Only one was open, and that was only because a u-haul was parked in it. The college kids using it said they thought the gates had been shut at 6:30. I certainly understand the logic of closing them a little earlier, but at 6:55, I expected to be able pull up to the dock. So, since I didn't have too much, I pulled my things from my parked U-Haul outside, effectively doubling my unloading time. I just finished unloading, but it was 7:25, and so was stopped by security. It would have been nice either to have been stopped before unloading and carrying heavy furniture, or been allowed to take it upstairs (maybe the elevators wouldn't work anymore?) Having said that, the security person was a true gentleman, and even helped me pull things from the elevator! Had I known that I wouldn't have easy access a half hour before closing, I could have saved time and considerable expense, and spent the night on Long Island, and avoiding all the traffic and aggravation (U-Haul charges by the mile). That is my only complaint, and had it occurred to me to ask, I am sure I would have been told about the earlier bay closing. So, I recommend that that be stated at check in. The rest? FANTASTIC! Thank you!

• 5 of 5 stars

  Party Window

  Diontae was great, efficient, and very personable. The place is very clean and secure. I'm very happy with the price and service.

• 5 of 5 stars

  Eddie Perez

  Our experience was excellent...Desirae was great, she helped us throughout the process while we were there...she's definitely a keeper, very good employee, other than that the rest of the staff were very courteous, and knowledgeable...would recommend this location to anyone..

• 5 of 5 stars

  William Lewis

  The gentleman that assisted me with my ...

  The gentleman that assisted me with my first account at public storage was extremely helpful and knowledgeable. The staff seemed liked they enjoyed working there and assisting customers. What I enjoyed was that the space was well kept and very clean.

• 5 of 5 stars

  Jill Romero

  The facility is clean

  The facility is clean, safe and well managed. I feel secure having my property stored at Public Storage.

• 5 of 5 stars

  Ari Wilkinson

  Great storage company

  Great storage company! the property manager I dealt with (Diantae Artwell) was respectful, presentable and professional. The storage process was smooth as well. I'm glad that I decided to go with Public Storage!

• 5 of 5 stars

  Doc Rich

  I, Ms. McFadden, and my family were served by Public Storage Professional, Ms. Jasmine R. on March 23rd, 2017. Ms. Jazz was professional, cordial, and extremely attentive, as it related to answering any questions that we had. Her patience was genuine and she treated us as valued customers. Ms. Jazz demonstrated profound attention to detail, which made us supremely comfortable with our choice of Public Storage for our needs. Her working relationship with other members of the Public Storage rental facility was evident, as all of the interactions reinforced an atmosphere of superior customer service. We have been so impressed with Ms. Jazz's quality of effort on our behalf that we are not hesitating to refer family, friends, and acquaintances alike to this Public Storage location in general, and to Ms. Jazz specifically! Ms. Jazz is an asset to your company and someone whose work ethic you can be proud of. From our point of view, she represents and personifies the best qualities that your company seeks to portray to the average customer. Your company should be commended for its hiring practices and training regimens that support an employee such as her.

• 5 of 5 stars

  Yudelka Rosado

  Clean and good professional staff

  The staff was really knowledgeable and professional. The place seemed very organized and clean. Give me a safe feeling.

• 5 of 5 stars

  Jeanette Miranda

  Excellent

  Everyone was pleasant and friendly.

• 5 of 5 stars

  Priscilla

  Experience was wonderful

  Shevon was kind and courteous, nice experience.

• 4 of 5 stars

  Krystal Vigo

  Great

  Nice and clean facility. Just wish lockers were wasit height and that ladders were more efficient. Almost fell trying to put my bins in my unit that was like almost 12 feet high the latter wasn't suitable for carrying bins to small.

• 5 of 5 stars

  Nettie

  Good

  The staff member I had was nice and professional. I checked out the unit and liked it. Immediately signed up, paid, loaded my items into my now storage and left. No issues or hastle. My only issues, if any, were the fact that they didn't tell me over the phone how much the locker "lock" costs. It was over 25 dollars, just for the lock. I have had storage units before, from public storages in WA and CA, and they were not that expensive. I was surprised, but it wasn't a deal breaker for me, and this was one of the 3x3 type units.

• 5 of 5 stars

  DB

  Very quick, easy move in.

  It's a very clean facility, staff here are very helpful (I was helped by Crystal), answer any questions you may have, walk you through the monthly charges and show you the space before you make any commitment. Overall it is a simple move-in, ending the agreement is also easy, it's month-to-month.

• 4 of 5 stars

  RYF

  Great Staff, Weak hours!

  The location is convenient, clean and bright. The staff is super personable and considerate. The evening hours are torturous. Not sure why they don't open later. Also a bit confused by being encouraged to sign my contract in advance and it costing me. I understand going through the process in advance, but I don't want to pay for extra days. I would recommend not charging for days incurred because the company is encouraging customers to come in and sign for a contract in advance.

• 5 of 5 stars

  Alan Sira

  Excellent

  The staff was very professional, answer all my questions and guided me through all the rules, fees, and quidelines.

• 4 of 5 stars

  Benjamin TD

  Excellent service

  Very good customer care

• 4 of 5 stars

  Irene Scott

  Excellent Customer Service

  We are very pleased with the staff at public storage the professionalism, courtesy of the staff is very important to me. The facility is very clean and the security is great. I am glad that I chose to use your company to store my property. Thank you for your cooperation & help in making the right choice for my needs.

• 4 of 5 stars

  Agnes, NYC

  quick, clean and easy

  This is a clean, and well kept storage facility. The staff is very quick and efficient in dealing with your needs. The only problem I encountered was my code did not work the first time but the staff fixed it immediately(the only reason they did not get 5 stars)! Great job! Service with a smile!

• 5 of 5 stars

  Franklin Metz

  Excellent service

  I recommend this company to anyone.

• 5 of 5 stars

  PG

  Great place, great people, great experience!

  I came upon Public Storage in the midst of my search for a facility after having checking out many other places. I was so pleasantly surprised by not only the salesman on the phone, but the support, the people and the entire experience when I arrived at the facility. I highly recommend them for all of these reasons! I am confident I have made the right choice.

• 5 of 5 stars

  Amy Krakow

  Gorgeous, spotless facility, gorgeous spotless spaces, fab service!

  My new storage room at Public Storage is spacious, clean, well-lit and provides excellent value as well as superb service. Highly recommended!

• 5 of 5 stars

  Patricia Parker

  Excellent service.

  Jasmine made this experience welcoming and stress free. She is an asset to your company.

• 4 of 5 stars

  Kevin Mayes

  Full disclosure.

  Public storage is my first unit I've ever rented. It's located in a convenient location. The staff was professional at all times. Had a great transitional experience. The only minor negative was that I reserved online for a certain dimension. I was shown the unit but it was in rectangular shape, which was not shown online. (Full disclosure PS)

• 5 of 5 stars

  Eileen Rich

  BEST SERVICE!

  Every person I have worked with at this location has been super helpful! Nice big clean facility with great service and reasonable prices...what more could you ask for?

• 5 of 5 stars

  Christopher Smith

  Treated like a valued individual

  They greet you by name when you come in and care for things just as they should. I use them personally and for my business. No problems, at least that they did not easily resolve.

• 5 of 5 stars

  Francisca Garcia

  Excellent service

  I have some months with this storage and it is my first time with this kind of service. Everything from the beginning has been wonderful, a clean site, well lit, a lot room for every needs.

• 5 of 5 stars

  Abdallah Muhammad

  Great customer service

  Good rates and good service. Like that they have a bathroom available for use and good parking space to unload. Not far from the train and bus stop.

• 4 of 5 stars

  Thayules Floyd

  Incredible space for an incredible price!!

  Public Storage was easy to use, clean, and felt safe. I would totally go back and have already recommended the space to friends. ? I was there right after they opened so things were still getting settled with some of the installation of the elevators but other than that, had an excellent experience.