CSI Mini Storage - Richmond

Customer Reviews

• 5 of 5 stars

  Ron

  My experience

  I found the office storage very strict with regards covid protocols, is actually great that they follow hygiene recommendations.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Marina

  Recommend.

  Great spot, good price, nice people.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Victor

  Good service

  Good service The people were friendly and accomidating

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jonathan

  Very friendly. Easy access to the storage u it’s a

  Very clean. Easy access. Lots of room for big trucks

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Linda

  Nice place friendly staff

  Nice place friendly staff have a referral program which earned my friend 50 dollars they were happy

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Chieh

  Good place and very clean

  Good experience over all nice and clean. Very helpful

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Vivian

  great service!

  good location, price & service

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Amy S.

  EXTREMELY satisfied w/CSI Storage. FREE transport & very accomodating.

  So far i'm extremely satisfied with CSI storage. Firstly, they're the only facility in my area that offers free transport of your belongings to the facility which was a huge selling point for me because I was struggling to come up with arrangements to get my things there. Secondly, they were extremely accommodating when I had a last-minute schedule change that affected my move in date. Customer service was excellent and scheduling of move-in date was easy and available within a few days. Very easy process.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Conner

  Lobby was clean and fresh, staff was helpful.

  Lobby looked immaculate and staff was very friendly. the layout is simple and easy to find your way. wish the hours were longer but over all good place.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Raku

  Reasonably priced storage unit with free move in.

  I really appreciated the free move in service. The space was clean.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  James

  Efficient packing into unit! :) easy to acces

  Efficient packing into unit! :) easy to acces

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  mark

  DOES EVERYTHING WELL AS EXPECTED

  WELL-TRAINED STAFF, CLEAN FACILITY

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Retrina

  Way better price

  Every staff was very helpful and nice

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Cindy

  Friendly Helpful Staff

  Clean with very helpful staff.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Robert Weinstein

  marginal customer service

  Not providing pickup service due to getting lost not having forklift and/or driver when needed.

   

  Price - 4/5

   

  Service - 3/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  rachel

  Very clean and spacious

  I really prefer an outdoor drive up storage where I can organize and sort my belongings without being in anyone's way. The lot is spacious and somewhat private and out of the way so i don't feel pressured by staff or guests when I'm getting things out of my storage. It was extremely clean and I even had extra space!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  silvia

  Great

  Excellent customer service very efficient

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  BRENDA

  Just right

  Exactly what I was looking for and else very cheap

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 3/5

  Recommended: yes

• 5 of 5 stars

  silvia

  Very attentive

  When I made the reservation over the phone, the guy who helped me entered the wrong date but the lady from the office who called me to confirm the reservation was very helpful and changed the date on the spot. When I got there she was very attentive and helped me right away due to the dact I was in a hurry and with so little time.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Brenda: Thank you for reviewing and recommending us us. Did you mean to give us just one out of five stars? Please let me know. Regards, Michael Forkin General Manager mike@csiministorage.com

• 1 of 5 stars

  BRENDA

  Recomended

  Clean and enough space for my stuff prices are okay for the units

   

  Price - 1/5

   

  Service - 1/5

   

  Cleanliness - 1/5

  Recommended: yes

• 5 of 5 stars

  Kai

  Great experience

  Friendly, professional service, reasonably priced, clean and safe unit.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Rolando

  Affordable price, convinient to restore belongings, cleanliness

  Good customer service, affordable price, cleanliness.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Rolando

  Good customer service from Harvey Alcontin,

  Good customer service from Harvey Alcontin, very affordable unit price, surrounding and area unit are so clean, so happy to find this kind of storage facility.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Marcus

  always accessible

  all systems go. . .clean and safe

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Cameron

  Efficient process

  Friendly staff, clean facilities, easy process.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Abigail

  Best Storage facility I've ever been too!!

  This place deserves 5 stars for their pricing, cleanliness and customer service. I'm picky and they pass my standards!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Fabio

  great place!

  this is the best place to store period ! love the storage and customer service is really good ! thanks so much.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Stafford

  Good deal, a little off the beaten path.

  This is actually the fourth time I've used CSI to store things for a client. Convenient and useful service. The free move in truck with two guys to move things in was the deciding factor.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Kane

  Great Service Great Price

  These guys (gals) were really helpful. I needed door to be a certain size and they went out an measured it for me. I lost a metal bracket for the lock, they gave me one. I was able to set my payments to automatic deduct. The location is decent, and the space is safe and clean. Rows are a bit narrow so if someone is parked, it is difficult to get by (have to go around) but this is my only complaint. Lowest prices between the 5 storage in the area. The company SpareFoot is a great rep for the company.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Stafford

  Good deal, a little off the beaten path.

  CSI Storage is a pretty good value, but is just a bit out of the way for the bulk of my clients. The container I got was really clean. Note: you will need two locks for the majority of the containers at this storage.

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Alan

  Great service and facilities

  Yes, I went by on Sat. and signed the paperwork. The manager was very friendly and accommodating. The staff was very helpful showing me the unit and told me about locking it. Perhaps it would be good to have some maps, as I found it hard to find my way out of the property when I was leaving from dropping off my things on Sun.?

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Radha

  Excellent service, best price, good location, clean and secure; good value.

  Just got this storage. Excellent customer service, good value for your money. Clean and reachable, close to freeway. Was looking for short term storage, but I can keep it longer. They provide a free one time pickup, and have a restroom on site. They give directions to future clients, and current clients who need help getting there. Great attitude combined with excellent customer service.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  linda castaneda

  Very pleasant office personal

  Very pleasant office personal & movers

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Matthew

  Great place

  Used them last time, they're very good.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Phill

  I moved in quickly and smoothly.

  I rate this storage facility high for customer service, pricing, and ease of use.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  linda

  Very pleasant office personal

  I haven't had my things move yet But far as the office workers they were very nice & helpful

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  rusty

  would recommend this place

  Staff was very helpful n friendly ...

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Jaimie

  Friendly staff

  Great people, great prices, great quality!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jaimie

  Great customer serbie

  Friendly and accommodating staff! Everything went smoothly :)

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  bobbi

  fast and easy service .

  clean facility, friendly staff, easy process, great customer service, and affordable. would definitely recommend to friends and family !

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  KC

  Awesome Place w/ Good Deals

  They were very good at accommodating my needs in terms of move-in time, move-in date, amount of storage I needed, as well as providing movers to help me with my futon and mattress. Harvey was awesome!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Yukio

  reasonable rate, convenient pick-up service & very pleasant people

  completely happy with their service

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Noehmi

  It was great, the staff have great customer service skills and provided the help that was needed.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Abdullaah Muhammad Jesusovich

  Honest and reliable

  free pickup was scheduled 1pm, team reminded me by a ph call, they arrived on time, hard working, very professional, cooperative, we packed all unit in a minimum size storage, they found some valuable items i dropped during the packing and returned it, great service and would recommend it. no time, no money, no space lost!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Kara

  This place was absolutely great! Highly recommended

  I was in a bind last minute and needed a storage unit quickly. CSI Mini Storage was cheaper than the competitors and offered free move in service, which was a godsend. When I went to sign the paperwork, the man working at the front desk told me that he thought I could use a smaller storage unit for the amount of stuff that I had. He was totally right! And I really appreciated that he thought to offer me a cheaper option. They also made check out incredibly easy. Thank you CSI Mini storage.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  JJule

  Great storage facility

  Best price on N Bay Area Live in Marin, so it is just across the bridge. Easier then going to Novato. Clean, secure, easy access, nice manager. Highly recommended

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Amy

  easy, nice, not expensive

  clean, kind service people, easy, and great with the free pick up.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Criss

  Easy and efficient

  I was able to make a very easy reservation online! When I arrived at the facility Darling the rental manager was friendly fast and efficient. They were ale to show me the unit before I moved in, and she explained everything clearly. I was really pleased with my experience and would happily recommend CSI to any of my friends or family. Thank you Darling!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Sally

  so far so good!

  only moved a few things yesterday. today is the big day! customer service was great. Harvey took care if me. paperwork was quick and painless. recommend highly at this point.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 3/5

  Recommended: yes

• 4 of 5 stars

  Stacey

  Extraordinarily helpful staff. Free move in 2 guys and truck.great guys. Left feeling well cared for in an ordinarily pain in the neck process.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 3/5

  Recommended: yes

• 3 of 5 stars

  Cynthia

   

  Price - 2/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: yes

• 5 of 5 stars

  Clarence.Shelton

  everyone was very helpful

  Everything went great with the move in

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  pamala benfante

  very friendly and helpful staff

  I'm very pleased with everything

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Ciree

  Very stress-free, economical, with nice perks storage service. I am very happy with it.

  Two strong and friendly guys arrived at my place in Novato with a big truck after calling to make sure I was ready 30 mins. previous. I made sure to have everything neatly organized and ready to put in the truck. The only thing was that my bed wouldn't come apart. They generously helped me with that, even though their policy states that it will not happen. This free truck with movers was part of the deal - my storage space at $60 a mo. for an 8 ' x 5' and 50% off the first two months. These extras were so far above the other places I called, it is astounding. The people at the other places did not seem as together, respectful, or interested in my business. Poo-poo on them and YAY for CSI Mini Storage!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Maria

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  dave

  good

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  carol G

  very helpfull good deal beats all others

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 3/5

  Recommended: yes

• 5 of 5 stars

  Larry Berlin

  reasonable rates, easy access, friendly & helpful staff

  Rates are half of rates in Marin. Recommended.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 3 of 5 stars

  Jack

  Had some trouble moving in. I was told there were vacancies, loaded my truck, then upon arriving was told they had nothing and wouldn't for over two weeks. I registered online to reserve a space a few days later and was told immediately they had one. Very frustrating

   

  Price - 4/5

   

  Service - 3/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  JoLee

  I had a very good moving experience. The men that helped me move were professional and efficient. The women at the front desk was helpful, pleasant and informative.

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Amy

  They were great. Super helpful

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Lisa

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Dave Leinonen

  Great facility, nice people, I feel that all of my possessions are safe!

  I had a great experience with CSI storage. All of the people I met and/or dealt with were pleasant, efficient and helpful. The site and the office were both clean, organized and the grounds seemed very secure. I think the pricing is very fair and most importantly, I left feeling that all the items I left in storage are safe and secure and protected from the elements and any other type of damage. That is a great feeling!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  L.M.

  I LOVE THIS PLACE!

  Everything about my experience with CSI was awesome. The guys there are so sweet and helpful. They had a great move in special, affordable rates, a secure locked facility, and not only a truck to use to move your things, but people to pick it all up, load it and unload it into your storage space for you. Amazing! There was a good vibe in the office, very friendly and professional and the movers were really warm and helpful. They were flexible and responsive. Moving can be hard and stressful, and it is so nice to have this kind of cooperation when you need it most. I highly recommend this storage place.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Harold Woodson Jr

  The staff was helpful,truck was on time. The men loaded my things, and unloaded at there facility. Everyone was very professional.

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: yes

• 4 of 5 stars

  Ghazal

  the young lady at the front desk was excellent, thank you.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  John

  quick,friendly and respectful

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  David and Verna Brock

  Free Truck with Guys to Help Move Great Value

  I was looking for a less expensive storage and I was given CSI name by my former storage place as a place a little less expensive to my surprise! I called and they came and moved me from my old place to my new place and 1/2 off my monthly rent..Praise Jesus!

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: yes

• 5 of 5 stars

  jj

  Extremely good

  Let's face it - all storage is expensive. But their containers are a good size, lifted off the ground (less chance for moisture to leach through from the pavement into the container) and the truck to pick up and move was right on time. The people are friendly and helpful, the location is easy to get to. What more can I say?

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jeff

  CSI/Richmond is great. The guys are all super friendly and helpful with both the move and the office intake. I have already recommended this facility to a friend of mine!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  David Delany

  Yes, I strongly recommend CSI.

  FREE pick-up was good 4 MY BACK. 50% off 2 months and low monthly rate was good 4 MY $$$$. Security, 7 day a week access, friendly staff were good for MY PIECE OF MIND. David Delany Mill Valley

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes