Trojan Storage of Sun Valley

Customer Reviews

• 4 of 5 stars

  Lisa Engle

  Best Storage Experience

  This was definitely the best storage experience I have had, and I’ve had a lot of storage units over the years. Scott was amazing - accommodating and efficient.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Michael

  Clean, great staff, awesome facility!

  Looked all over LA & surrounding areas for something affordable to store my things in. Trojan Sun Valley was not only the best deal, but also the most clean & well laid out facility I looked at! Highly recommended

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  raul

  Very good expetience!

  It is my first experience! Since the bigining they help me step by step! I totally recomend them!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Carlos

  Great place

  Very clean and good prices for the unit

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jennifer

  reasonable pricing and easy move

  reasonable pricing and easy move

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jesse

  Great place, very friendly service.

  Foy and Jesse were great, got me setup and are a pleasure to work with. I highly recommend this place. Very clean too, the couple times I was there I saw Jesse walking around and cleaning a lot.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  christopher

  Joel is the best!

  The guy that helped me (Joel) was amazing and really helpful with the information and anything he could do to make my transition easier. I highly recommend.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Brian

  Very clean and up to date facility.

  I was impressed with the service and ease of use at the storage facility.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Eric

  Great

  Clean cheap friendly helpfull

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Eric

  Great

  Friendly clean great customer service

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Eva Hamilton

  Excellent place and customer service

  Great storage facility. Clean, open layout. Staff was very nice and helpful. Hours are ideal as you can access your stuff up to 9pm even when the office is closed. Good deals.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Monique

  Processional customer service

  Nice professional customer services, Kinda sorta responsible prices, clean facility

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Ashley

  Best Storage Facility I've Seen!

  The entire place was spotlessly clean, the security is phenomenal, there are cameras constantly monitoring the entire facility. Conveniently located elevators throughout, free dolly and cart rentals while loading or unloading your belongings. The pricing is great, and they offer many discounts that you can even stack on each other. And above all that, the manager was incredible. Very polite, friendly, and knew what she was doing. This is the place to store, believe me!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Unique

  Clean and so worth the money

  Excellent first month offer for only a dollar, the place was clean, I love it

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Maruja

  Great cust. Svc

  Customer service is superb.place was clean, and quiet. The location is out of the way, but easy to get to.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Mocha

  Great customer service!

  Place was clean, easily assessable, and Jose is a benefit to your company! Professional and personable!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Elaine

  Terrific storage facility

  This facility was well run and extremely clean. I will recommend Trojan to everyone needing storage.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Matthew

  Five stars

  Great customer service! So helpful. The facility is clean, and access is great. So much better than huge chain storage places that rely on automation and heartlessness. Love this spot!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Allison

  No complaints!

  The service was great, move-in was easy and the unit was clean.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Dylan

  Amazing staff, very helpful!

  Clean, efficient, secure. Very friendly staff who were extremely helpful.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Audio811

  So Far, So Good!

  Nice Place. Very Clean, Courteous employees. Neighborhood is shady. But, I'm told Management lives on premises. Every unit is individually secured. Lots of cameras. right off the 5 Fwy...

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Justin R.

  Friendly helpful service and great security...

  The guy who helped me was friendly and took me through the usual stack of forms very efficiently. Additional fees were as described on the website, so no surprises there. I was expecting to pay the price advertised minus 15% for the first 6 months, turns out the advertised price was the special price. Still the amount was lower than most. The inconvenient location and neighborhood probably account for that. I was a little concerned about security until I saw that they have gone the extra mile to make it one of the better places I've ever seen in regards to security. Good gate control. Decent surveillance. Way above average on individual unit lock security. It will cost you a few extra bucks up front, but everyone has a removable locking cylinder that fits into their latch. No way to cut one of those off. They are not "pick-proof" as represented, but are definitely a few steps up from the average locks one would usually see. Having an entire facility full of them and no way to tell a vacant unit lock from an active one adds another level of security in itself. Most thieves would probably look for an easier target. The facility is clean. inside units are climate controlled as stated (so nice on a hot summer day). I believe the locks they supply at your expense are master keyed to make their lives easier when people forfeit their units. I was initially a little unsettled by this conclusion, then I realized I could add my own traditional style lock to the bolt. I like the idea of sole access belonging to me. Overall, I'm very satisfied.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Christine

  Great

  Great storage place. Would recommend.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Joe

  The friendliest staff I've ever encountered at a storage facility

  From the moment I got a call to confirm our reservation all the way up until we finished loading our stuff in, the staff was courtious and helpful. Very clean units at a good price.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Chris

  Quick and easy sign-up.

  Customer service was great. The sign up process was fast and hassle free.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Irene

  Easy stress-free move-in.

  Very good customer service both on phone and in person. Good price especially with first month free and location appears to be well-kept.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Logan

  the best price and the nicest employee helped me out.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Cristina

  Overall, good experience.

  Lachelle was pretty darn awesome, patient, helpful, friendly, & informative. A storage rep rockstar! The only thing that I don't care for regarding this facility, is the fact that the only locks you can use here are the cylinder locks, when I already own 3 heavy-duty storage locks from a previous storage unit. That'll now count for 4 storage locks. Boo. Other than that, the rate is comparatively decent & with the AAA free month & 12 month 15% discount, it really is worth the savings to relocate my belongings until I find the right fit for a new home. Thanks, Trojan. Great value.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Cecile

  Quick and easy move-in.

  Friendly staff.and .beautiful facility. They got my paperwork done quickly with no stress involved.. Alll my discounts were applied with ease. I highly recommend Trojan Storage to anyone looking for storage. Thank you sparefoot for making it happen.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Leslie

  Great Place & Staff

  Geat storage units. LaShell was very nice and helpful.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Paul Dahl

  I just moved in and everything went very smooth.

  Pricing comparable. Service friendly and clean units.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  heidi

  wow everything about this website surprised me

  wow what amazed me the most was the example they use next to the unit to see how much furniture you can put it it gives you an idea.

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: yes

• 4 of 5 stars

  Mike

  Afforable, easy access storage.

  Looking for affordable storage in the LA area is not easy. Trojan is affordable, clean enough and has fairly easy access.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hi Jake! Thanks for the feedback, we hope to see you back soon.

• 4 of 5 stars

  Jake

  Great price!

  Price was very good and the customer service amazing. Was offered a great cup of coffee as soon as I walked in the door. Loved that it's month to month and the Triple A discount an added bonus. Very secure and clean location.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  mark

  Great service, very easy to get started and move in!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hi Sara, We're glad that we were able to provide you with a great experience. Please let us know if there is anything more we can do to help! Have a good day! Your friends at Trojan Storage

• 5 of 5 stars

  Sara

  Awesome customer service. Very friendly and helpful.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Lily345

  2 customer service went beyon to exceed satisfaction experience and very satisfied, comfotable with location

  Very clean, save due to cameras, suprised to see a vent in each floor so the feeling and frustration of sufication is not there

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hey Donnavan, We're so happy that you had a positive experience with Trojan Storage and thank you for your feedback!

• 5 of 5 stars

  Donnavan

  Great place and Friendly Staff

  Lachelle followed up with me right after I made my reservation. I went in the next day to finish up, the staff was professional, friendly, and very helpful. Moving in was easy. Will definately recommend to others.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 3 of 5 stars

  Jeff Martin

  Very poor start due to various problems.

  Had problems getting the AAA one month free. They were not going to give me the month. Never mentioned the $20 Amazon gift caard and charged me for two days for the Uhaul truck even thought I only used it from about 11am to 4:30pm the same day. Plus I only drove 8 miles. Had to make three calls on Monday to get it resolved.

   

  Price - 3/5

   

  Service - 1/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Darcel

  So far I'm happy with renting @ Trojan Storage

  I moved to Trojan Storage for several reasons 1) the storage company that I had my items in was burglarized and they arbitrarily, changed my lock to theirs.2) The other storage unit wall were dry wall, and Trojan's are steel.3) The other storage unit was more costly.4) And Trojan's employees appear to be more jovial....

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Connie

  I've had an excellent experience for my first time renting storage!

  As a first-time customer in the purchase of a storage rental, I can say that I have been pleasantly surprised by the ease of use, entry and access to the facility. Lachalle was so nice and very detailed. She looked after me and cared about my experience. That is all I can ask for!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Ian

  Easy to rent

  All went off as planned. But gotta move out with about 30 days notice and then only move out between 1st and 5th of the month or pay for the whole month.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Alejandra

  Clean and convenient

  Good service, secure, and in the neighborhood. Cochelle was also very pleasant and helpful. Thank you!!!

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Tamara

  The nicest people!

  So glad I found trojan storage! The people whom I have met working here have been so kind and helpful, great customer service all around! Facility is very clean and the unit is large for the price. Good access hours and use of truck!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  David

  Very friendly and helpful staff. Pleasant experience.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Kristine

  I thought Lachelle and the hispanic gentleman who also helped me were both truly wonderful to work with!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  jose

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Johnny

  Not bad this is my first storage so I don't know what to expect.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Vivi

  Cindy was very accommodating and informative. She made the whole process very pleasant and quick. She demonstrated the new lock easily and made the entire experience as a new customer very satisfying!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  George

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Scott

  Very easy to find, do paperwork and start moving in.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Michael Green

  AMAZING FANTASTIC HELPFUL POLITE CLEAN AND A GREAT PRICE

  The people at the facility were way way beyond excellent, they also seemed like they were real not only well trained. I came in mad at the world due to other problems, I left smiling and laughing. They were helpful, friendly, fast it was painless and easy. The unit was spotless, no smells, everything worked. They loaned me the carts to help me to move in and even gave us bottles of water. It was without a doubt the best service I have ever had with any storage facility. No tricky advertising, no false advertising and the best prices of any other facility I checked and I checked many. Your staff mad a really rotten day become 1,000 percent better. I will recommend you to anyone I know looking for a storage facility. I can honestly say although this is the first time ever meeting the staff or even knowing the name of the company, but I had to make this review as they truly saved the day for me

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 3/5

  Recommended: yes

• 5 of 5 stars

  nick

  very nice

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Dez

  Good, Safe and Friendly

  Great staff and decent location. Very friendly staff and very affordable prices. Tough to beat.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Deborah

  Terrific

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Pavel

  We are very pleased. Thank you.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Melinda Harrington

  Very organized. The security pad is placed by the entry gate within arm reach for the driver which makes it very easily accessible and convenient. You can get in to the facility without getting out of your vehicle. By placing the exit gate at the end of the facility made it easy to leave as well. The staff is very pleasant. We definitely recommend this storage.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jesse

  Clean and a Good Value

  Simply put, Trojan offers an excellent choice for my storage needs. I appreciate the newness and cleanliness of the facility, and the friendliness and helpfulness of its staff.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Linda

  Good choice

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Raffi

  Great place for storage

  Nice people,very good service, good opportunity for truck to use to move in, would recommend to my friends, great management , secure lock availability and clean environment ,

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Herman

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jeff

  Great place for storage

  Nice people, clean, very secure, great manager, truck to use for move in.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Frank

  Excellent!

  Couldn't be happier! Amazing service & facility! Highly recommended!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Samantha Carter

  Best Storage Facility I have Ever Seen

  This was the best site I have ever been to. It was super clean and very well lit with all these amazing security features. I know my stuff will be well kept and safe at this place. They also had their own move in truck that I was able to use for free. Lastly, the manager and her staff were so helpful and friendly. I have already sent over two friends who use storage and they switched to Trojan...