Snapbox Self Storage - 24th Street

Customer Reviews

• 3 of 5 stars

  Betty

  snapbox took over EVERYTHING (cleanliness,temperature,security) DECLINED

  I was a customer with A & A stor it for 16 years with NO unresolved problems. When snapbox took over they let the temperature in the temperature controlled unites get VERY hot somewhere between 80-85 degrees. When I politely ask (the first 2 times) if the air was working they said they would have it checked. Finally by the end of the summer I was tired melting and ask to speak to a manager who informed me that it was to "company" standards. The same in the winter 55 Degrees is what it was heated to.( yes i had a thermometer in my unit). I was also disappointed by the lack of cleanliness leaves and dead bugs littered the floor. Any question I had was answered with well that is corporate policy and to bad if you don't like it.I felt like they didn't care if I stayed of went elsewhere. After 2 years of fighting about the heat and filth I gave up and I found a new wonderful place that treats me like a person and wants my business.

   

  Price - 3/5

   

  Service - 1/5

   

  Cleanliness - 1/5

  Recommended: no

• 2 of 5 stars

  Sage

  Price Increases too frequently

  The facilities are excellent and well maintained. Security is very good. But constant pricing increases - especially for long-term renters - are unacceptable.

   

  Price - 1/5

   

  Service - 3/5

   

  Cleanliness - 4/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you so much for your feedback! We appreciate your business and hope to have you with us many more years to come!!!

• 4 of 5 stars

  Ed Grame

  Good place for storage.

  Been using the RV storage for 3+ years. Happy with the convenience of the facility.

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you so much Kelly!! We greatly appreciate your feedback!!!! If there is anything else we can do for you please do not hesitate to let us know! Also, keep in mind if you refer a friend and they rent with us you can get a $50 referral fee!

• 5 of 5 stars

  kelly

  Storage & Uhaul Rental

  Needed a storage shed and Uhaul rental truck last minute and Ashley was great!! She was very helpful and patient. Her personality and customer service skills are great.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback! We are working on getting the lights and door latch fixed at this time we have been aware of this issue. We also try our very best to sweep out the climate control as often as possible. With only a few staff and with over 500 customers we sometimes have to delegate on what is high priority. We will try our very best to sweep the climate control more often and do apologize that that has been your experience, we are always trying to become better and with your thoughts this helps us to better ourselves and your experience.

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank for your feedback. We appreciate the opportunity to improve every day. Unfortunately, prices for everything have risen over the years and self storage is not immune to those rising costs. We do however constantly monitor what the competition is doing with their rates and try to keep everything in line as I’m sure they do with us. All our prices are based on supply and demand and as a size or type is highly occupied and supply is low, the rates adjust accordingly. We like to help our customers better suit their storage needs by offering to help to find a more suitable size and save you money at the same time. Some people like to have extra space which obviously costs them more. By reorganizing the unit or downsizing we are able to help people save more money and negate the rising costs. We also offer up to a $50 credit for any referrals. This alone could negate an increase you receive. Please call the office at (479) 631-7775 and we would be happy to discuss any of these options! Thanks for your continued business

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you so much for your feedback, we try to maintain the property as best as we possibly can!

• 3 of 5 stars

  Rex

  Repairs never happen

  Many lights are broken. The door latch was/has been broken for weeks. It's not swept out very often.

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: no

• 5 of 5 stars

  DJ Trunick

  Great people and the facility outstanding!

  We have been using this facility for several years. They have maintained the condition of the facility and their auto pay is an outstanding feature.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you for your feedback!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hello! We certainly don't like unhappy customers and we try to keep the increases to a minimum, which we do compared to other competitors. We monitor what other companies do and feel good to share that we are less than the big boys! Unfortunately, just like everyone else, we too are not immune to rising costs.

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hi Ross! Thank you very much for you feedback. We can' t get better without reviews like yours. Prices in the storage industry do change daily and we constantly monitor all competitor prices and make adjustments where we can. If we are higher than others it's because our supply is low while demand is high! We certainly enjoy being a preferred choice to other storage places. We are also constantly cleaning and sweeping the lot but with so many customers it's hard to clean up after them all. We apologize for the popped tires and will be calling you shortly to discuss this with you. Thanks again!

• 2 of 5 stars

  Michael Lundquist

  Cistly

  Price has risen significantly in the last few years

   

  Price - 1/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: no

• 5 of 5 stars

  FRANCIS MARTINEZ

  Were very happy with the service , never had any problems

  Super happy with the service , never had any issues with no one.

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Lynn Crotser

  super friendly and helpful staff

  I think the climate controlled area is a bit pricey. But the staff is extremely helpful and goes the extra mile (supplied their own temporary lock when mine would not fit for example) and are very friendly and efficient

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Gary Carter

  The new owners appear to be more customer focused than the last.

  The location is very convenient. I have been at this location for over 15 years. I have never had any issues with someone bothering my RV.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 2 of 5 stars

  Ross Truesdale

  Over priced and Lloyd is full of nails

  I plan to get out of this storage facility this summer. I go to school and work but we're out for the summer so it's moving time. I had to find a storage fast and assumed you were all priced about the same. Well. I was wrong. I pay roughly 35 more than others in the area. To top it off, out of the 7 times I've had to visit my storage shed; I left 3 times with a nail in my tire. I'm not wealthy so 3 used tires at 50 a pop, no pun intended, Not a happy camper.

   

  Price - 1/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: no

• 3 of 5 stars

  L Hanssens

  The price keeps going up !

  I have had my storage unit in the same place for 25 years. It hasn't changed much, but the price has increased over &20 per month in the last 3 years!

   

  Price - 1/5

   

  Service - 3/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Darleen OBrien

  Very pleased with this location and the personnel.

  I am very please with the personnel. Ashley has been very helpful and I have spoken to another person (can't remember his name), but they are all very professional and courteous. The complex always looks nice and clean.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Brenda

  No Stress!

  I think the best part is the customer service. Every time I go, the staff knows who I am and my situation. Very kind. The only only reason my review isn't a 5 star is because I have to pay for the whole month if I end up leaving...they don't pro rate on your way out

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Free Gordon

  Excelent service

  Alwaays nice and helpful. Information is always available and useful with no waiting time

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Becky Krein

  Everything's great.

  Very friendly service. Clean. Answers any questions.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  KEVIN MADRYGA

  Easy and convenient

  Ashley is great to deal with, the facility is centrally located in Rogers.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Roberta Fulfer

  Very friendly

  Ashley was very friendly and helpful. The location is convenient

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes